Last updated: April 2024
Refund Policy of Xtream 4K Media Inc.
At Xtream 4K, we are committed to ensuring customer satisfaction. We recognize that there may be instances where a refund is necessary. Below is our refund policy to provide transparency and clarity for our valued customers:
- Refund Eligibility:
– You can receive a full refund within 7 days of your purchase if you are not satisfied or encounter an issue that our support team cannot resolve, making our system unusable. – While we fully support our product, we understand it may not meet everyone’s needs consistently.
- Technical Support:
– Before requesting a refund due to technical issues, please allow us the opportunity to assist you. If we cannot resolve the issue, we will provide a refund. – Contact our support team before initiating a refund request for technical issues.
- Refund Process:
– Refunds are only available within 7 days of the purchase date. Requests made after this period cannot be processed. – For credit card payments, refunds are usually processed within 20 business days. However, in some cases, it may take up to 90 days for the funds to be returned to your account.
- Refund Requests:
– You may request a refund for any purchase on https://xtream4k.com within 7 days of purchase for any reason. – Refunds will be issued promptly upon approval, usually within 24 hours, and will be credited to the original payment method used for the purchase.
- Refund Conditions:
– Full refunds are granted only for purchases made within 7 days. Refund requests beyond this period will be processed partially based on the duration of subscription usage. – Our support team will communicate with users in all refund cases.
- Non-Refundable Situations:
– Refunds or partial refunds may not be possible in the following scenarios: – Customer dissatisfaction with channel line-up or performance. We recommend testing before purchasing subscriptions. – Inability to set up devices. While we offer support, our assistance is limited to predefined steps for configuration. – Temporary issues such as channel freezing, often caused by factors like internet fluctuations or server-side problems. – Customer-initiated changes, such as switching servers or withdrawing subscriptions.
- Activation Refund:
– If a customer is unable to set up the IPTV service on any device within one day of activation, a full refund of the subscription purchase price will be provided.
At Xtream 4K, we prioritize customer satisfaction and aim to address concerns promptly and fairly. If you have any questions or need assistance regarding refunds, please contact our support team.
