Last updated: April 2024

Privacy Policy of Xtream 4K Media Inc.

1. Introduction

At Xtream 4K Media Inc., together with our parent and affiliates, including Xtream 4K, Inc. (collectively referred to as “Xtream 4K”, “we”, “us”, or “our”), we prioritize protecting the privacy and security of the information we gather from our users. This Privacy Policy explains our practices regarding the collection, use, and sharing of your information across our digital platforms.

Your access to and use of our Services are governed by this Privacy Policy and our Terms of Service. Additional privacy terms or notices may apply to specific areas of our Services, which may supplement or modify this policy.

Xtream 4K Media Inc, based in the United States, manages the information collected through the Services. We encourage you to read this policy thoroughly to understand our data practices. If you do not agree with any part of this policy, please refrain from using our Services.

2. Information Collection

We collect a variety of information about you through your interactions with our Services. Some information is essential for us to provide certain Services. If you choose not to provide such information or request its deletion, you may lose access to specific functionalities.

Information You Provide to Us

We collect information directly from your interactions with our Services, such as:

• Registering and managing your account
• Processing requests and transactions
• Communicating with us via our website, mobile app, social media, email, or mail
• Participating in surveys, promotions, or research
• Posting reviews, comments, or other content on our Services
• Requesting customer support and technical assistance

This information can include, but is not limited to:

• Account Registration Information: Email, password, zip code, and third-party single sign-on credentials (e.g., Google or Facebook). We use these credentials for authentication but do not receive your third-party login details.
• Contact and Profile Information: Additional contact details, biographical information, or other profile-related data.
• Financial Information: For certain Services, we collect credit or debit card details to process transactions.
• Transactional Information: Details of your interactions and transactions, including purchases and content preferences.
• Feedback and Communication Data: Feedback, comments, or queries submitted through customer service channels.

Information Collected Automatically

We also collect information automatically, such as:

• Location Information: Geolocation data to verify eligibility for certain Services, improve offerings, and comply with legal requirements, including GPS coordinates, Wi-Fi detection, or other location verification technology.
• Device and Usage Information: IP address, browser characteristics, device identifiers, platform type, and operating system. We also collect usage data like pages visited, interaction with content, and time spent on the Services.

We and our service providers may aggregate and combine this information with data about your online activities over time, including across different devices, websites, or apps if they use the same vendors.

3. How We Use Your Information

We use the information we collect for various business and operational purposes to ensure the effective delivery and improvement of our Services, including to:

• Administer Your Account: Process registration, verify identity, confirm location eligibility, and track transactions.
• Service Management and Improvement: Provide a seamless experience across platforms and devices and enhance functionality and user-friendliness.
• Updates and Communication: Inform you about updates, changes, and developments related to our Services, including transactional updates.
• Customer Service: Respond efficiently to requests and queries through various customer support channels.
• Internal Business Operations: Conduct internal audits, enhance security, prevent fraud, invoice, analyze, and support research and development activities.
• Marketing and Communication: Contact you about our products, services, surveys, promotions, and special events.
• Customization and Personalization: Tailor content and advertising based on your preferences and interactions to enhance your user experience.
• Promotions and Surveys: Conduct contests, sweepstakes, and surveys to ensure they are relevant and engaging.
• Legal Compliance and Rights Protection: Comply with legal and regulatory requirements, protect our legal rights, and ensure the safety and security of our Services, employees, and users.

We may combine collected information with data from different sources, as outlined in this Privacy Policy, and anonymize or de-identify data for research, marketing, or other purposes.

4. How We Disclose Your Information

In our operations and service provision, we may disclose information we collect from and about you as follows:

• Service Providers: Share information with third-party providers performing functions such as technical support, marketing, analytics, customer service, payment processing, and security.
• Affiliates and Subsidiaries: Share information with our current or future affiliates and subsidiaries for operational purposes.
• Measurement and Analytics Companies: Share interaction information with analytics providers for performance measurement and improvement.
• Co-Branded and Joint Offerings: Share information with third parties offering services in partnership with us.
• Advertisers and Advertising Networks: Share information with third-party advertisers and networks for relevant ad placements.
• Legal and Compliance Reasons: Disclose information as required by law or to protect our rights and safety, or the safety of our users.
• Business Transfers: Transfer information during mergers, acquisitions, or asset sales.
• User-Shared Information: Information you share on our Services may be accessible to other users or through third-party integrations.
• Your Consent: Disclose information for other purposes with your explicit consent.

We also reserve the right to share aggregated or anonymized information with third parties for various purposes, including marketing and advertising.

5. Cookies and Similar Technologies

To enhance your experience, Xtream 4K and our service providers use various tracking technologies, such as cookies. These technologies collect information as described in the “Information We Collect Through Automated Means” section. We use:

• Web Server Logs: Record website activity.
• Cookies: Small text files placed on your device for recognizing your device, storing preferences, enhancing content and advertising effectiveness, conducting analytics, and ensuring security. We use:
  • Essential Cookies: Necessary for service functionality.
  • Functional Cookies: Remember choices like language or region preferences.
  • Personalization Cookies: Tailor services based on your preferences and interactions.
  • Analytics or Performance Cookies: Understand interactions, assess content performance, and maintain consistency.
  • Advertising Cookies: Record visits and interactions for relevant ad placements.
• Tracking Pixels: Collect usage information and measure content and advertising effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies can affect service accessibility and performance.

6. Online Analytics and Advertising

Analytics:

We use third-party web analytics services like Google Analytics to analyze how users interact with our Services. These services use cookies and similar technologies for auditing, research, and fraud prevention. To opt-out of Google Analytics, use the Google Analytics Opt-out Browser Add-on.

We also use analytics tools in emails to capture data on message openings or link clicks, helping measure the effectiveness of communications and marketing campaigns.

Online Advertising:

Our Services may enable third-party advertising technologies to place tracking technologies on your devices, aiding in delivering relevant ads on other websites and services. For more information on tailored advertising and controlling cookie placement, visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices. Opting out does not prevent ads but makes them less relevant. Opt-out preferences are device and browser-specific.

7. How We Protect Your Information

We prioritize your information’s security and store collected data on secure servers in the United States. We employ electronic and physical safeguards, along with managerial procedures, to protect against unauthorized access, alteration, disclosure, or destruction. Despite efforts, no method of online transmission or electronic storage is completely secure. We advise protecting your information by keeping account details and passwords confidential.

8. Retention of Information

We retain personal information as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention depends on data nature, processing purposes, and legal or regulatory obligations. We review retention policies to ensure information is not kept longer than legally necessary. Upon retention period expiry, we delete or anonymize personal information.

9. Third-Party Links and Features

Our Services may include links to third-party websites, plug-ins, and features. These third-party services have their own privacy policies and terms of service. We are not responsible for their content, privacy practices, or security measures. We encourage reading the privacy policies of any third-party websites you visit to understand their data practices.

10. Your Rights & Choices Regarding Your Information

You have rights and choices regarding the personal information we collect and process, including:

• Opting Out of Marketing Communications: Follow instructions in marketing communications or contact us to opt-out. This does not affect service-related communications.
• Accessing and Updating Information: Access and update personal information through account settings or by contacting us.
• Withdrawing Consent: Withdraw consent to data collection, processing, and transfer under certain circumstances.
• Opting Out of Cookies: Manage cookie preferences through browser settings. Disabling cookies can affect service functionality.
• Analytics and Advertising Choices: Opt-out of certain practices as detailed in our Online Analytics and Advertising section.

Residents in certain jurisdictions may have additional rights. Refer to relevant sections below for more information.

11. Additional Information for California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• The Right to Know: Request information about the personal information collected, sources, purposes, and third parties shared with.
• The Right to Request Deletion: Request deletion of collected personal information, subject to exceptions.
• The Right to Opt-Out of Sale: Opt-out of personal information sales to third parties.
• The Right to Non-Discrimination: No discrimination for exercising CCPA rights.

To exercise these rights, contact us using the provided information. We will verify the requester’s identity to protect information and services from fraudulent requests.

12. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them. If we learn we have collected information from a child under 13 without parental consent, we remove it from our servers. Parents or guardians should contact us if they believe their child has provided personal information without consent.

13. Changes to Our Privacy Policy

We may amend this Privacy Policy at any time. The revised policy will be accessible through the Services. Review it periodically to stay informed of changes. The most recent revision date is at the top of the policy. For material changes, we will provide appropriate notice, such as posting a notice on our Services or sending an email. Continued use of the Services after changes constitutes acceptance of the new policy.

14. Contact Information

For questions, concerns, or comments about this Privacy Policy or our privacy practices, or to update, change, or remove your personal information, contact us at:

Email: [email protected]

We value your inquiries and aim to respond promptly. Your trust is important, and we are committed to responsibly handling your personal information in accordance with this Privacy Policy.